The Lady Davis Institute for Medical Research’s Information Technology Service (LDI ITS) provides the necessary IT expertise to support our network, servers and applications offered to the LDI research community. The IT Help Desk is also the first point of contact for all computer hardware, software, IT user accounts and other IT-related issues, including Wi-Fi, email or printing queries. We are here to provide technical support and solutions to the LDI employees and students.
We have a vision of becoming an important instrument for our teams to achieve their Research goals.
Recognizing research data as a major research asset is an important steppingstone in the pursuit of academic excellence. Research activities in many domains, especially in health-related research, create increasingly larger volumes of data that are challenging to manage and analyze effectively. Making research outputs discoverable, reproducible, and reusable, are foundations and principles of modern scholarship. While not all research data are suited to be shared broadly, for ethical, legal, or commercial reasons, adopting best practices in research data management applicable within and between research units is crucial to maintain and maximize public trust and participation in academic research.
Governments, funders, institutions, and research communities recognize that RDM best practices are essential to raise research standards and increase its potential impact and relevance. Properly managed data have both practical and financial benefits to research, such as reducing research duplication, lowering unnecessary burdens on participants due to repetitive sampling, increasing accountability and transparency, allowing replication of research results, fostering collaborations, and accelerating new discoveries.
RDM is an integral part of research. RDM practices enable compliance with fast evolving ethical, legal, and commercial requirements and are a key factor in safeguarding research when necessary. Therefore, it is critical to strive to equip researchers, staff, and trainees with sound RDM practices and stewardship to achieve scientific rigor and enable collaboration.
The LDI vision is to advance health and social sciences knowledge and practices through excellence in research, teaching, and innovation. Within this context we recognize the exceptional and unique importance of the quality and integrity of the research data throughout its lifecycle and therefore are committed to developing and promoting a Research Data Management (RDM) Strategy aligned with word-class practices. We will build on areas of strength and expertise, improving tools, technologies, and services to allow our research community to achieve this goal. The LDI encourages a cost-efficient approach, and we will leverage our relationship with the Centre intégré universitaire de santé et de services sociaux du Centre-Ouest-de-l’Île-de-Montréal (CIUSSS COMTL) and McGill University to find and promote synergies, such as training strategies and content and data repositories.
The IT Help Desk offers a front-line support via phone and remote assistance for hardware and software related issues. An onsite and walk-in support is also available for the LDI staff and students.
The LDI IT offers a centralized file system to safely store and share your research data with the members of your team. This service also includes regular backups in the event of accidental data loss.
The LDI IT department offers assistance for the purchase of all your IT hardware and software needs. Our technicians will assist you with the selection and acquisition of computers, software and other IT related items.
The LDI IT offers a service that involves the physical repair of components such as hard drives, memory modules, graphic cards, etc. We are here to ensure optimal functioning and longevity of your devices.
Our IT team will assist with troubleshooting technical issues related to hardware and software. The hardware support includes troubleshooting of desktops, laptops and peripherals. On the software side, we can assist with the installation, upgrade and troubleshooting of supported software.
Business Hours
Monday-Friday from 9:00 am to 5:00 pm
The LDI IT Help Desk can be contacted:
